Privacy Policy & Customer Data Handling

1. Overview & Operating Entity

This Privacy Policy outlines how Property Maintenance UAE Services LLC (“PropertyMaintenanceUAE”, “we”, “our”, or “us”) collects, stores, processes, and protects your personal data when you visit propertymaintenanceuae.com or book home maintenance services.

2. Handling of Physical Address & Contact Data

Because home and property maintenance requires technicians to physically enter your premises, we collect specific logistical data:

• Your full name and contact telephone/WhatsApp number for technician coordination.
• Your building, villa number, street address, and Dubai community for navigation and dispatch routing.
• Job notes and diagnostic details regarding your property's MEP infrastructure.

This information is shared exclusively with our verified dispatch coordinators and assigned on-duty technicians solely for executing the scheduled maintenance visit. We do not sell, rent, or trade your physical home address or phone number to any third-party marketing companies.

3. Payment & Financial Security

All on-site card transactions are processed via secure, PCI-DSS compliant mobile point-of-sale terminals operated by certified UAE banking partners. We do not store full credit card numbers or CVV codes on our web servers.

4. Data Retention & Customer Rights

Booking history and invoice records are retained in compliance with UAE accounting and commercial regulations. You may request the verification, correction, or deletion of your contact records by contacting our data protection officer at [email protected].